Highest scoring survey items across groups.
| Highest Scoring Survey Items for Groups1 | |||
|---|---|---|---|
| Group | Strongly Agree/Agree | Strongly Disagree/Disagree (Survey Item No.: Weighted Average, %2) | Not Applicable |
| Patients | The care providers at the clinic§ responded to all my questions or concerns in a way I could understand. (S11: 94) | It was difficult to reach the care providers at the clinic§. (S3: 78) | The information I received on peer support groups for arthritis§ was useful. (S21: 44) |
| Overall, I was treated with respect while I was at the clinic§. (S22: 93) | I received information on other options to manage my arthritis§§ (e.g., physiotherapy, acupuncture, chiropractor, nonmedical wellness strategies). (S18: 27) | I received information on other options to manage my arthritis§§ (e.g., physiotherapy, acupuncture, chiropractor, nonmedical wellness strategies). (S18: 19) | |
| Specialists | The process for referral, screening, and triaging at my clinic identifies the right patient for my assessment. (S4: 100) | The majority of the time, referring clinicians’ initial referral is complete. (S1: 41) | The majority of the time, referring clinicians’ initial referral is complete. (S1: 6)3 |
| The process for referral, screening, and triage at my clinic allows me to see the most urgent patients in a timely manner. (S5: 88) | Referrals almost always contain specific questions for patient assessment. (S2: 41) | ||
| Referring physicians | I am satisfied with the recommendations made for my patient(s) by the clinic§.(S11: 100) | I feel supported by the clinic§ for patients awaiting a consultation. (S15: 52) | If the referral is denied, alternative services and directions to recommended care for the patient are suggested by the clinic§. (S6: 10) |
| The treatment provided by the clinic§ has had a positive impact on my patient. (S9: 98) | I feel satisfied with the current access to a specialist for my patient. (S12: 36) | If the referral is denied, a provider from the clinic§ provides a reason(s). (S5: 10) | |
↵1 Highest scoring survey items were tabulated per response categories (strongly agree/agree, strongly disagree/disagree, and not applicable). Some survey items (S18 and S1) scored highest across more than 1 response category, repeating in the table.
↵2 Weighted averages were calculated using cumulative sample sizes of groups compared across sites.
↵3 Only 1 survey item (S1) received “Not Applicable” responses from the Specialists group.
↵§ Rheumatology or hip/knee clinic.
↵§§ Osteoarthritis or rheumatoid arthritis.