Highest scoring survey items for strongly disagree and disagree responses across groups.
| Groups and Survey Items (Survey Item #: Weighted Average %1) | Site A | Site B N (%) [SDA%, DA%] | Site C | |
| Patients | It was difficult to reach the care providers at the clinic§. (S3: 78) | 65 (81), m = 2 [48, 34] | 29 (81) [36, 44] | 36 (72), m = 1 [38, 34] |
| I received information on other options to manage my arthritis§§ (e.g., physiotherapy, acupuncture, chiropractor, nonmedical wellness strategies). (S18: 27) | 18 (24), m = 6 [4, 20] | 13 (36) [14, 22] | 13 (26), m = 1 [2, 24] | |
| The care providers at the clinic§ gave me information on how to self-manage my arthritis§§. (S19: 23) | 17 (24), m = 10 [4, 19] | 12 (33) [11, 22] | 7 (14) [0, 14] | |
| Specialists | The majority of the time, referring clinicians’ initial referral is complete. (S1: 41) | 0 (0) [0, 0] | 3 (43) [0, 43] | 4 (67) [33, 33] |
| Referrals almost always contain specific questions for patient assessment. (S2: 41) | 1 (25) [0, 25] | 2 (29) [0, 29] | 4 (67) [33, 33] | |
| The process for referral, screening, and triage at my clinic allows me to see the most urgent patients in a timely manner. (S5: 12) | 0 (0) [0, 0] | 0 (0) [0, 0] | 2 (33) [0, 33] | |
| Referring physicians | I feel supported by the clinic§ for patients awaiting a consultation. (S15: 52) | 2 (22) [0, 22] | 0 (0) [0, 0] | 23.5 (67), m = 1 [17, 50] |
| I feel satisfied with the current access to a specialist for my patient. (S12: 36) | 2 (22) [0, 22] | 0 (0) [0, 0] | 16 (44) [14, 31] | |
| The decision to accept or deny a request is communicated to me within a time commensurate with the urgency of the request, but no longer than fourteen (14) days after the request was received. (S4: 28) | 0 (0) [0, 0] | 0 (0) [0, 0] | 14 (39) [17, 22] | |