PCI concerns and patient satisfaction before and after the introduction of the PCI, stratifying for HAQ score. Table shows mean (n) values.
| HAQ < 0.50 | HAQ 0.50–0.99 | HAQ 1.00+ | HAQ NK | ||
|---|---|---|---|---|---|
| PCI concerns | |||||
| Domain D1: Physical and functional well-being | Pre-PCI | 2.35 (20) | 3.40 (10) | 3.10 (10) | 2.00 (14) |
| Post-PCI | 2.20 (5) | 4.73 (15) | 6.62 (13) | 4.39 (18) | |
| Domain D2: Treatment related concerns | Pre-PCI | 2.00 (20) | 1.70 (10) | 3.10 (10) | 2.50 (14) |
| Post-PCI | 0.80 (5) | 2.53 (15) | 2.77 (13) | 2.78 (18) | |
| Domain D3: Social care and well-being | Pre-PCI | 0.45 (20) | 0.10 (10) | 0.30 (10) | 0.21 (14) |
| Post-PCI | 0.60 (5) | 1.07 (15) | 1.46 (13) | 1.83 (18) | |
| Domain D4: Psychological, emotional and spiritual well-being | Pre-PCI | 1.05 (20) | 1.20 (10) | 1.10 (10) | 0.86 (14) |
| Post-PCI | 0.60 (5) | 1.40 (15) | 1.69 (13) | 1.61 (18) | |
| Total concerns | Pre-PCI | 5.85 (20) | 6.40 (10) | 7.60 (10) | 5.57 (14) |
| Post-PCI | 4.20 (5) | 9.73 (15) | 12.54 (13) | 10.61 (18) | |
| Patient satisfaction questionnaire | |||||
| Q1: Making you feel at ease? | Pre-PCI | 6.61 (18) | 6.00 (8) | 5.10 (10) | 6.14 (14) |
| Post-PCI | 6.60 (5) | 6.53 (15) | 6.42 (12) | 6.33 (18) | |
| Q2: Letting you tell “your” story? | Pre-PCI | 6.47 (19) | 6.13 (8) | 5.10 (10) | 5.86 (14) |
| Post-PCI | 6.20 (5) | 6.20 (15) | 6.25 (12) | 6.00 (18) | |
| Q3: Really listening? | Pre-PCI | 6.47 (19) | 5.88 (8) | 5.10 (10) | 5.79 (14) |
| Post-PCI | 6.00 (5) | 6.47 (15) | 6.17 (12) | 6.11 (18) | |
| Q4: Being interested in you as a whole person? | Pre-PCI | 6.33 (18) | 5.75 (8) | 5.00 (9) | 5.79 (14) |
| Post-PCI | 6.20 (5) | 6.40 (15) | 6.17 (12) | 6.22 (18) | |
| Q5: Fully understanding your concerns? | Pre-PCI | 6.42 (19) | 6.00 (8) | 5.20 (10) | 5.86 (14) |
| Post-PCI | 6.00 (5) | 6.47 (15) | 6.17 (12) | 5.94 (18) | |
| Q6: Showing care and compassion? | Pre-PCI | 6.47 (19) | 5.75 (8) | 5.00 (10) | 6.00 (14) |
| Post-PCI | 6.20 (5) | 6.53 (15) | 6.25 (12) | 6.00 (18) | |
| Q7: Being positive? | Pre-PCI | 6.47 (19) | 5.75 (8) | 4.90 (10) | 6.00 (14) |
| Post-PCI | 6.20 (5) | 6.60 (15) | 6.17 (12) | 5.89 (18) | |
| Q8: Explaining things clearly? | Pre-PCI | 6.47 (19) | 5.75 (8) | 5.20 (10) | 6.14 (14) |
| Post-PCI | 6.00 (5) | 6.33 (15) | 6.25 (12) | 6.11 (18) | |
| Q9: Helping you to take control? | Pre-PCI | 6.37 (19) | 5.75 (8) | 4.90 (10) | 6.08 (14) |
| Post-PCI | 6.00 (5) | 6.20 (15) | 6.08 (12) | 5.94 (18) | |
| Q10: Making a plan of action with you? | Pre-PCI | 6.53 (19) | 6.00 (8) | 5.30 (10) | 6.23 (14) |
| Post-PCI | 6.00 (5) | 6.40 (15) | 6.08 (12) | 6.22 (18) | |
| Q11: Overall, how would you rate your consultation with this doctor today? | Pre-PCI | 6.58 (19) | 6.38 (8) | 5.30 (10) | 6.14 (14) |
| Post-PCI | 6.60 (5) | 6.53 (15) | 6.23 (12) | 6.50 (18) | |
| Mean score | Pre-PCI | 6.47 (19) | 5.92 (8) | 5.11 (10) | 5.99 (14) |
| Post-PCI | 6.18 (5) | 6.42 (15) | 6.20 (12) | 6.12 (18) |
PCI: Patient Concerns Inventory; HAQ: Health Assessment Questionnaire; NK: not known.