Table 5.

Relationship of patient importance and patient satisfaction ratings. The top number in each table cell is the frequency of each pair of satisfaction/importance ratings; the bottom number is the percentage of all pairs of ratings represented by that satisfaction/importance pair.

	Patient Satisfaction Rating, Frequency Percentage
	1	2	3	4	5	6	7	Total
Patient Importance Rating, Frequency Percentage
1	0	1	0	0	0	1	0	2
1	0	0.26	0	0	0	0.26	0	0.52
2	1	0	0	0	0	1	0	2
2	0.26	0	0	0	0	0.26	0	0.52
3	0	0	6	1	2	0	0	9
3	0	0	1.55	0.26	0.52	0	0	2.32
4	1	2	3	13	3	1	0	23
4	0.26	0.52	0.77	3.35	0.77	0.26	0	5.93
5	0	6	19	11	13	8	4	61
5	0	1.55	4.9	2.84	3.35	2.06	1.03	15.72
6	4	9	9	13	13	21	12	81
6	1.03	2.32	2.32	3.35	3.35	5.41	3.09	20.88
7	20	14	14	16	37	52	57	210
7	5.15	3.61	3.61	4.12	9.54	13.4	14.69	54.12
Total	26	32	51	54	68	84	73	388
Total	6.7	8.25	13.14	13.92	17.53	21.65	18.81	100