Frequently Asked Questions
For Subscribers
Subscribers: Your Account
How do I activate my account online?
If you have an individual online subscription, activate your Member Subscription.
If you have an institutional online subscription, activate your Institutional Subscription.
Have your customer number ready (included with your confirmation letter/email).
If you have renewed your subscription, the online data previously registered will resume with the renewal.
How do I make changes to my account information?
You can change your username and password, update your mailing address, and account information in Your Account.
For institutions, you can change your IP address.
Can I get a usage report?
Usage reports are only available for institutional online subscriptions with registered IP addresses. If you have an institutional online subscription, view or download your usage report.
Reports are updated monthly on approximately the 15th of each month. If you would like to receive an email notice when each month's reports are available, sign up for usage report alerts.
My print issue is damaged or missing. How do I submit a claim?
If you have not received the latest issue or if you have received a damaged issue, please submit a claim.
Note: For late renewals, issues from February to the date of renewal are shipped as Back Issues, then you will receive the remaining issues as they are published monthly. If you renew after January 1st, the January issue has already been sent as a grace issue and is shipped to you at the beginning of January.
My supplement is missing. How do I submit a claim?
Each supplement is tied to a particular print issue (e.g., 42(11):Suppl93 means that the November issue is shipped together with Supplement 93). Therefore, it is not possible to submit claim for the supplement only as both are shipped as one package.
If you would like to purchase a supplement separately, please see our Reprint FAQ.
Subscribers: Your Subscription
What are The Journal of Rheumatology subscription rates?
View USA and International subscription rates.
View Canadian subscription rates.
What is your subscription cycle?
The Journal of Rheumatology is published monthly (12 times a year) and all subscriptions are based on the calendar year (i.e.: January to December).
For more information, visit Subscription Information (Canada / USA or International).
How do I subscribe to The Journal of Rheumatology?
To purchase or renew a subscription, simply fill our Subscription Form.
Is shipping included in the Print + Online subscription?
Normal shipping is included in the price of your subscription. AirMail shipping is available for an additional charge. There are no extra charges for shipping back issue(s) when ordering new subscriptions; however, please note that back issues are shipped at the end of each month and we ask that you please allow 6-8 weeks for North American addresses and up to 12 weeks for elsewhere, from date of mailing for delivery. Should you wish a speedier delivery, it would be at your expense (i.e., you provide your FedEx/Purolator account number and the shipping is applied to your account directly).
I forgot to renew my subscription. Are there late renewal fees?
Renewing subscribers please note: The January issue is sent to all previous year subscribers as a grace issue to help ease in the renewal rush and is still shipped out the beginning of January - therefore, when claiming a missing January issue, please do so within your specified time frame (For example: before March 1st and May 1st, respectively, for the January issue). Should you renew late in the year, the earlier issues, from February to the date of renewal, are shipped as Back Issues and then in this instance you would allow the claim time frame from the date of shipment (i.e.: US and Canada: 2 months / Elsewhere: 4 months).
USA/International subscriptions: Late Renewals (i.e.: received after May 31st) are charged an additional US$10 per back issue. For example: a renewal received on the 14th of August – the Late Renewal Fee would be an additional US$70.
Canada subscriptions: Late Renewals (i.e.: received after May 31st) are charged an additional Can$12 (taxes included) per back issue. For example: a renewal received on the 14th of August – the Late Renewal Fee would be an additional Can$84 (tax included).
Are there agency discounts?
There are no agency discounts.
What payment methods do you accept?
We accept only 2 credit cards: VISA and MasterCard. You can also pay by Money Order, Bank Draft, or Cheque.
Cheques are to be made payable to: The Journal of Rheumatology. (Note: please do not use/apply any glue or adhesive.) For US and International subscriptions, payments must be drawn on a US Bank in US dollars.
You may also pay online for Regular Priced Subscriptions and for Varied Pricing on MultiSites (Canada / USA or International).
For further details, please see our Accepted Methods of Payment.
What is your online perpetual/post-cancellation access policy?
This feature applies only if you:
- are an institution or corporation
- terminated your subscription for 2012 onwards
- sent a written request within 6 months of termination
Once your request is processed, your institution/corporation will get access to the full text of the material published online during the calendar years in which you had a subscription.
For more detailed information on perpetual/post-cancellation access, see our Terms and Conditions (Canada / USA or International).
If you recently submitted a Late Renewal and are waiting for online access, please see our Late Renewal policies (Canada / USA or International).
Why can I only access online content from January 2001?
Published online content only began with the January 2001. All subscribers have access to all online content from January 2001 to the current issue.
Why do I keep getting a blank page at the Online Payment section?
If you are using Google Chrome, please try restarting the browser/refreshing the page or use a different browser (e.g., Firefox, Internet Explorer). If you continue to experience difficulties, please contact us at subscriptions@jrheum.com.
What if I have more questions?
Subscriptions, Print & Online Editions
The Journal of Rheumatology Co. Ltd.
365 Bloor Street East, Suite 901,
Toronto, ON CANADA M4W 3L4
Tel.: (416) 967-5155 ext. 227, (226) / Fax: (416) 967-7556
Email: subscriptions@jrheum.com, jrheum@jrheum.com
HST Registration Number: R105222087
DUNS #250696135
Online ISSN: 1499-2752 / Print ISSN: 0315-162X
Volume Year: 2021 = v48 / 2022 = v49
For Authors
How do I make a payment?
Authors can pay for their invoices, page charges, online supplements, color charges, and reprints through online payment.
What methods of payment do you accept?
For credit card payment, we accept Visa and MasterCard. If you would like to receive your receipt immediately, please make an online payment.
If you would like an invoice, check the box labelled “Send Invoice” on the Publication Charge Forms. An invoice will be sent to you at the end of the month of publication. If you require an invoice prior to that time, please contact the Accounting Department.
For further details, please see our Accepted Methods of Payment.
I would like to pay for my authors charges online. What should I select?
Please select “Article Processing Charges” [Payment type]. Add your Manuscript number and the total amount found at the bottom of your Publication Charge Form.
I have not received my invoice. When will it be sent?
First, please make sure you have returned your completed and signed forms (Page Charge Statement, Open Access Form, Online Supplement Form, and/or Color Printing Notice) indicating that you would like an invoice. All invoices are processed in the month of publication and sent out at the end of the month of publication.
I paid by credit card. Where is my receipt?
If you made an online payment, you will receive an online receipt from Moneris, our online payment provider. If you filled in your credit card details on a charge statement, a receipt will be sent to the email you provided on the statement (no invoice will be sent).
I have more questions about my specific institution’s invoice and payment requirements. Who should I contact?
For any questions relating to payments or invoicing, please contact the Accounting Department.
How do I submit my manuscript?
All manuscripts must be submitted online at ScholarOne.
What style guide does The Journal of Rheumatology follow?
We primarily follow the AMA Manual of Style, as well as Journal house style.
How do I know that my figures are of publication quality?
Figures need to follow these specifications: TIFF format at 1200 pixels/inch at 42 picas/7 in/17 cm in RGB, CMYK, or grayscale. If you are unable to supply a TIFF file, you may submit the original file (Word, Excel, or PowerPoint) or a PDF (if the figure was created using statistical software).
How long does will it take for my manuscript to be reviewed?
Reviewers are given 21 days to give a comprehensive review of each manuscript. Authors are typically notified of the first decision within 4–6 weeks. For more information, see our Guide for Authors.
How long will it take for my manuscript to be published?
Upon acceptance, the publication process usually takes about 4 to 5 months. Full-length journal articles and brief communications are available online about 2–4 weeks after final proof correction as First Release, in advance of the journal issue publication.
What are Accepted Articles?
Accepted Articles are papers that have been accepted for publication following full peer review, but prior to copyediting, proofreading, and typesetting. Therefore, Accepted Articles will not be identical to the final published version. Accepted Articles are published online only, 1–2 weeks after The Journal has received publication-quality figures, tables, and permissions, and all Assignment of Copyright forms.
What is First Release?
First Release is a service that The Journal of Rheumatology provides, ensuring that accepted full-length articles and brief communications are available online about 2–4 weeks after final proof correction, in advance of the journal issue publication.
Are there any extra charges I need to pay?
Aside from the page charges for publication, extra charges are applied for online data supplements, color pages, late open access, and author byline corrections requested after publication.
As the contact author, do I receive any eprints (PDF format)?
The lead/contact author of an article published online in The Journal of Rheumatology may distribute, on a one-time complimentary basis, up to 20 copies of the published PDF version for personal/professional, non-commercial use. If you do not have access to The Journal of Rheumatology as a subscriber or through your institution, please email subscriptions@jrheum.com to request your PDF copy. For larger quantities of author e-prints, authors should contact reprints@jrheum.com.
How do I purchase reprints?
Reprints may be ordered through your Page Charge/Publication Statement sent to you with your page proofs. If ordered after the pre-publication notice, please contact reprints@jrheum.com.
How do I pay for reprints I ordered?
Authors can pay for reprints online.
How do I submit a name change?
Authors may change their names for personal reasons. Name change requests can be sent directly to Managing Editor.
For Reviewers
How do I become a reviewer?
You can become a reviewer by creating an account online at ScholarOne ManuscriptsTM.
Please ensure that all relevant keywords (i.e., specialties, areas of interest, etc.) are associated with your account.
*To ensure the authenticity of your ScholarOne ManuscriptTM account, we encourage you to sign up for ORCID if you have not done so already. For more information on ORCID, please visit orcid.org.
What is expected of reviewers?
Reviewers are asked to make a recommendation regarding the suitability of the manuscript for publication based on the following criteria: originality, clinical and/or scientific significance, scientific reliability, and clarity and presentation. For more information, please refer to our Reviewer Resources page.
What is the deadline for a review?
You have 21 days to complete a review.
How do I submit my review?
All reviews must be submitted online at ScholarOne ManuscriptsTM.
What if I have a conflict of interest?
Please contact us at manuscripts@jrheum.com if you have any questions regarding conflict of interest.
If I cannot review, can I suggest alternate reviewers?
We welcome and appreciate all reviewer suggestions.
For Reprints
How do I purchase PDF articles?
From 2001 (Volume 28) and onwards, PDFs of articles are available for purchase from our website.
For PDFs of articles before 2001 (up to, and including, 2000 - Volume 27), please contact our office, and a scanned photocopy of the article can be faxed/mailed/emailed to you for US$30/Can$33.90 (tax included) per article.
Alternatively, single reprints for personal use may be obtained from selected medical libraries, or you contact the first author of the article. To obtain author contact information please visit the National Library of Medicine online resource PubMed.
How do I purchase Single Print Issues?
Back issues for 2 years, including current year, are available while in stock, for US$30/Can$33.90 (tax included) each.
Supplements ordered separately (after publication) are available while in stock, for US$30/Can$33.90 (tax included) each.
When purchasing copies of print issues, please forward your full mailing/postal address and payment details to The Journal of Rheumatology.
Can I purchase reprints for Accepted Articles?
Accepted Articles are not identical to the final published version. Therefore, reprints are not available for this version of the article.
The article mentions Supplementary Material. Where can I find it?
For published articles that are either First Release or the version of record, you can find the Supplementary Material in the supplementary tab of the article, provided the text contains the phrase, “included with the online version of this article”. For supplementary data available from the authors upon request, please contact the corresponding author directly (see Info & Metrics tab of the article).
For Permissions
Who do I contact to obtain permissions to reprint material from The Journal of Rheumatology?
For permission requests, please select the appropriate request type from the Permissions page.
Can I request permissions for Accepted Articles?
Accepted Articles are not identical to the final published version. Therefore, permissions are not available for this version of the article.
For Further Queries
For any additional queries regarding subscriptions, permissions, manuscripts, or reprints, please contact us.
Contents
Subscription Rates
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